OUR PROCESS

Orders are processed and shipped within 24 hours of payment (excluding Sunday).
We reserve the right to choose the most efficient carrier for your order at the time of shipment.

LOCAL PICK UP

FREE local pickups.

Simply select “Local Pick Up” at the time of checkout.

All local pick ups must be collected at our Boulder warehouse. We do not offer a Denver pick up at this time.
customerservice@theproscloset.com

303-993-7776 ext. 104

DOMESTIC ORDERS

We ship all orders via FedEx and USPS. Tracking information will be emailed to the address associated with your PayPal account.

Any item over $200 requires signature confirmation.

Domestic shipping prices are for the continental 48 states. Alaska, Hawaii, US Protectorates, and APO/FPO shipments are subject to additional charges. Contact us for a quote.

INTERNATIONAL ORDERS

When ordering from The Pro’s Closet, the recipient is responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States could be subject to import taxes, customs duties and fees imposed by the destination country. The recipient of an international shipment will be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; The Pro’s Closet has no control over these charges, nor can The Pro’s Closet predict what they may be. Customs policies vary by country; you should contact your local customs office for more information. Please note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

ADDRESS CHANGES

We will only ship to the verified shipping address on your PayPal account at the time of payment. We cannot hold any orders.

If you need to update your shipping address, please DO NOT pay until you have changed your shipping address in both eBay and PayPal.

COMBINED SHIPPING POLICY

We offer a combined shipping discount for customers wishing to purchase multiple items. Buyers can continue to shop for seven (7) days after winning their first auction. Once finished, select combined shipping and your order will reflect our combined shipping discount.

If combined shipping is not reflected at time of checkout please request a revised invoice via eBay prior to making payment. Due to high volume of daily shipments, we are unable to delay or hold shipment of any item(s).

Combined domestic shipping is $3 for each additional item.

Combined international shipping is $5 for each additional item.

NOTE: Bikes, Frames, Wheels and international orders over four pounds are exempt from shipping discounts.

Email: shipping@theproscloset.com

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